Missing important notifications can be frustrating, but there are several reasons why this might be happening. Below, we’ll guide you through common causes and solutions to ensure you don’t miss out on essential emails.

Sometimes, emails from Food Compliance HQ may be filtered into your spam or junk folder. Search for "Food Compliance HQ" or specific terms like "account verification" or "password reset" in your email client to locate the message.

Solution: Open your email account (Gmail, Hotmail, etc) and go to your Junk or Spam email folder. If you find our email, mark the email as "Not Spam" and move it to your inbox to prevent future emails from being filtered.

A common issue is entering an incorrect or misspelled email address during registration. If you haven’t received any emails, double-check that you used the correct email when signing up.

Solution: Go to your account and ensure you have entered the correct email address. If the email address is incorrect, click Edit and change it.

Some email providers block emails from unfamiliar addresses. Adding Food Compliance HQ to your safe senders list can help ensure our emails reach your inbox.

Solution: Add the following email address to your contacts or safe senders list: [email protected].

In some cases, email delivery may be delayed due to high email traffic or server issues. If you’ve waited only a few minutes, it may be worth waiting a bit longer before taking further action.

Solution: Wait at least 15 minutes, then check your inbox and spam folder again.

If you’re using a work or institutional email address, strict firewalls or IT policies might block external emails.

Solution: Contact your IT department and ask them to allow emails from [email protected]. through their firewall. Alternatively, try registering with a personal email address (e.g., Gmail, Outlook, Yahoo).

If none of the above solutions work, there may be an issue with your account.

Visit our support.foodcompliancehq.com for further assistance.